While we always strive for consistency, as with any handmade products there may be slight and unique variations in each of our items. From stitching, waving, to embroidering patterns, each Collarist product is unique!
You can add optional (extra) studs to your collar for a fancier, stylish & truly custom look! There is no additional charge so go ahead and pick the model that matches your pooch style. We have 6 models available. Please click on "Add Studs?" in each product listing to add additional free studs to your collar.
Warranty & Returns
At Collarist we stand behind the quality of our products and give you a one-year warranty on leather goods (collars & leashes) against material defects and craftsmanship. Happiness guaranteed. Visit our warranty page to learn more.
At Collarist our #1 priority is your happiness.
If for some reason you do not absolutely love your selections, or if you need to exchange them for a different size or style, please email us at hello@collarist.com within 14 days of receiving your order. We will provide you with instructions for mailing merchandise back.
To be eligible for a return, all items must be in brand new condition and accompanied by all original tags. Visit our exchanges/returns page to learn more.
Shipping
All orders will be shipped out the next business day via USPS First- Class Mail and will take between 3-5 days for delivery. You can also expedite your order selecting USPS Priority Mail to receive your order within 2-3 business days or USPS Priority Mail Express for delivery on the next business day.
International orders typically take 10-15 business days to arrive, however they can take up to 4 weeks (depending on the destination country and the shipping method selected).Delivery details will be provided in your confirmation email.
Within 24 hours of making your purchase, we will e-mail you a shipping notification with your order’s tracking information (note: this is a separate e-mail from your order confirmation e-mail). If you have not received this information after one business day, reach out to hello@collarist.com.
For international orders, First-Class Mail DOES NOT include tracking or insurance. We strongly suggest upgrading to DHL for faster delivery with tracking.
Yes. We ship worldwide! International orders typically take between 10-15 business days to arrive, however they can take up to 4 weeks (depending on the destination country). Shipping costs will apply and will be added at checkout. All orders will receive an email confirmation once the package has been shipped. Please note that customers are responsible for any duties/customs fees. For international returns/exchanges, the shipping costs must be covered by the customer.
We use USPS First-Class Mail (3-5 business days), USPS Priority Mail (2-3 business days) and USPS Priority Mail Express (overnight) for orders within the U.S.
For international orders we use USPS First-Class Mail International & DHL. You’ll be asked to select a delivery method during checkout.
We offer FREE Standard Shipping to any destination within the U.S. Domestic & International shipping fees will be calculated at checkout.
Other
Yes. We can only spread our positive impact to the world with the help of amazing retail stores. If you’re interested, please email us at hello@collarist.com for more info.
